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Utility Billing

To provide accurate, timely, and transparent utility billing services to our community, ensuring fair rates and efficient resource management while promoting environmental stewardship and customer satisfaction.

  • CONTACT INFORMATION
  • waterbill@amarillo.gov
  • 806-378-3030
  • Chat with an Agent
  • Mailing Address:
    City of Amarillo
    Utility Billing Department
    PO Box 100
    Amarillo, TX 79105
  • In-Person
    Amarillo City Hall
    623 S Johnson St
    Suite 1200
    Amarillo, TX 79101

A New Utility Billing Experience Is Here

Visit the new Utility Billing System page for details on the new system.

We appreciate your patience and look forward to delivering an improved utility billing experience for the Amarillo community.

New Account Number Lookup Tool

Use the lookup tool below now to find your new account number. Use this number going forward to pay your Utility Bills. Register and start managing your account in the new online portal.

Have a water emergency?

To request an emergency water turn off during office hours, call 806-378-3030

For an after-hours water emergency, call 806-378-3019

Helpful LINKs

City of Amarillo Water Quality Report
Residential & Commercial Water / Sewer Rates
Start New Water Service Portal (Turniton)
Final / Transfer Water Utility Service Form

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About Translations on Amarillo.gov

The City of Amarillo offers translations of content on Amarillo.gov through the Google Translate web translator (translate.google.com). Because Google Translate is an external service, the City does not control the quality or accuracy of translated content. As a result, some translations may contain inaccuracies, and there may be issues with the appearance of translated pages, including errors in images.

If you encounter incorrect or substandard translations, you can help improve them by contributing better translations using Google Translate:

  1. Hover over any text containing an error, and a pop-up box will appear.
  2. Click “Contribute a better translation.”
  3. Double-click the area of the pop-up that says “Click a word for alternative translations, or double-click to edit directly.”
  4. Make your edits directly in the text box.
  5. Press “Contribute” to submit your suggested changes.

For more information on contributing to Google Translate, visit Google Translate’s help page.

Please note that the City of Amarillo does not control the process by which contributed translations are incorporated into Google Translate.

The City of Amarillo is dedicated to enhancing the accessibility and multilingual content available on our website.