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  • CONTACT INFORMATION
  • waterbill@amarillo.gov
  • 806-378-3030
  • Mailing Address:
    City of Amarillo
    Utility Billing Department
    PO Box 100
    Amarillo, TX 79105
  • In-Person
    Amarillo City Hall
    623 S Johnson St
    Suite 1200
    Amarillo, TX 79101

Make a Change to Service

Residents with a PayAMA portal account can take the following steps to start, close, or transfer their utility billing services.

Start New Service

Customers can now complete a Start Service Application directly through our new payment portal. When visiting the portal login page, select “Are you a new customer?” to access and submit your application online. 

When applying through the portal, you can now conveniently upload your lease or deed at the time you submit the Start Service application. This helps us process your request more efficiently. 

Other Ways to Request Service  

You may request new service by: 

If you request service by phone or email, a copy of your lease or deed may be requested and must be sent back to us by email (rather than uploaded through the portal application).

Close or Final Service

Customers can now request to terminate service directly through the online payment portal. 

  • After logging in or registering a new account, go to the Forms tab to submit a Terminate Service Request. 
  • Service Terminations are processed for the following business day. 

If requesting to terminate services by phone or email, you will need to verify your name and the last four digits of your Social Security number to process your request.

Transfer Service

You are now able to submit a Transfer Service Request entirely through the new online portal: 

  • Log in or register and select the Forms tab. 
  • Fill out the Transfer Service Request for your new Amarillo service address. 

If requesting a transfer by phone or email, verification of name and last four digits of your Social Security number is still required. Lease or deed documentation will be requested via email rather than through the portal. 

Utility Billing requires the current service address to be in good standing or current on payments.

Close or transfer service without a portal account

Residents without a portal account can request a final or transfer using the form below.

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About Translations on Amarillo.gov

The City of Amarillo offers translations of content on Amarillo.gov through the Google Translate web translator (translate.google.com). Because Google Translate is an external service, the City does not control the quality or accuracy of translated content. As a result, some translations may contain inaccuracies, and there may be issues with the appearance of translated pages, including errors in images.

If you encounter incorrect or substandard translations, you can help improve them by contributing better translations using Google Translate:

  1. Hover over any text containing an error, and a pop-up box will appear.
  2. Click “Contribute a better translation.”
  3. Double-click the area of the pop-up that says “Click a word for alternative translations, or double-click to edit directly.”
  4. Make your edits directly in the text box.
  5. Press “Contribute” to submit your suggested changes.

For more information on contributing to Google Translate, visit Google Translate’s help page.

Please note that the City of Amarillo does not control the process by which contributed translations are incorporated into Google Translate.

The City of Amarillo is dedicated to enhancing the accessibility and multilingual content available on our website.

City of Amarillo: Property Taxes Rebated Per Year by Agreement Type 

Overview 

The chart shows the dollar amounts of property taxes rebated per year over the last five fiscal years, broken down by agreement type. There were no Chapter 380 property tax rebates in the first two years listed. The total amount increased slightly each year, with a more significant increase in the most recent year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Chapter 311 

$533,080 

$547,426 

$574,947 

$591,249 

$821,350 

Chapter 380 

$0 

$0 

$37,387 

$39,172 

$61,013 

Presentation 

The bar chart shows the amount of property taxes rebated in the past five fiscal years, broken down by agreement type. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount rebated. For each fiscal year there is vertical column, comprised of two stacked columns, each of which representing the different agreement types. 

City of Amarillo: Number of Tax Abatements Granted Per Year 

Overview 

The chart shows the number of businesses that received a tax abatement from the City of Amarillo in the past five fiscal years. The 2020/21 and 2021/22 fiscal years each had four active abatements, 2022/23 had five, and 2023/24 and 2024/25 each had seven. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Active Abatements Per Year 

4 

4 

5 

7 

7 

Presentation 

The bar chart shows the number of businesses that received a tax abatement from the City of Amarillo in the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the number of active abatements each year. Each year has one column, with the height indicating number of active abatements in that year.

Amount of Taxes Abated Per Year 

Overview 

The chart shows the dollar amounts abated over the past five fiscal years from Chapter 312 tax abatement agreements. Each fiscal year shows a larger dollar amount abated, with minor growth over the first three years, a higher increase in the fourth year, and minor growth again in the fifth year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Taxes Abated by City of Amarillo 

$510,061 

$623,017 

$679,849 

$965,261 

$1,143,899 

Total Abated by All Entities Including City of Amarillo 

$1,569,512 

$1,926,332 

$2,103,099 

$2,884,936 

$2,959,496 

Presentation 

The bar chart represents the amount of taxes abated over the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount abated. The bar representing taxes abated by the City of Amarillo is sightly offset to the side of the bar representing the amount abated by all participating tax entities for each fiscal year. This shows that the amount abated by the City of Amarillo is a part of the total amount abated by all entities.

City of Amarillo: Taxes Rebated Per Year by Type 

Overview 

This chart shows the dollar amounts rebated by the City of Amarillo from economic development incentive agreements over the past five fiscal years. Each year is broken down by rebate type, including property tax rebates, hotel occupancy tax rebates, and sales tax rebates. Each fiscal year shows a slight increase in total dollars rebated, with a more drastic increase in the most recent fiscal year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Property Tax Rebates 

$533,080 

$547,426 

$612,334 

$630,421 

$882,363 

Hotel Occupancy Tax Rebates 

$686,747 

$753,112 

$794,828 

$871,423 

$808,348 

Sales Tax Rebates 

$0 

$21,046 

$55,528 

$45,881 

$368,716 

 

Presentation 

The bar chart represents the amount rebated by the City of Amarillo for each type of tax rebate over the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount rebated. The different rebate types are stacked vertically in each fiscal year, with the height representing the total dollar amount rebated.