Translate
HOME »

I Need Help

Community Development offers guidance and support for individuals and families in need, including resources for homelessness and rental assistance. Let us help you find stability and support in challenging times.

  • CONTACT INFORMATION
  • 806-378-3098
  • 806-378-9389
  • Office Location:
    Simms Municipal Building
    808 S Buchanan St
    First Floor
    Amarillo, TX 79101
  • Office Hours:
    Monday, Tuesday, Wednesday: 8:30 am – 4:30 pm
    Thursday: 8:30 am – 6:00 pm
    Friday: 8:30 am – 1:00 pm

I need help - resources and guidance

If you’re facing challenges and need assistance, explore the sections below for information on rental assistance, homelessness, rent-related queries, critical assistance repair, and other support services. From contacting rental assistance programs to finding emergency shelters and community resources, we’re here to guide you through various assistance options.

I am Experiencing Homelessness…

If you are in need of assistance, see the contact and informational resources below and see our commonly asked questions with answers below.

City of Amarillo Community Development

  •  Phone: 806-378-3098 — Ask to speak to the Housing Navigator
  • In-Person Meeting — Schedule an appointment by calling 806-378-3098
    • 808 S Buchanan St, Amarillo, TX 79101
      Hours: Monday – Friday, 8:30 am – 4:30 pm

Helpful Links

coming home website image

visit coming home

Coming Home is an outreach and supportive housing program that serves individuals and families experiencing homelessness in Amarillo, TX. Click to learn more. 
homelessness image

experiencing chronic homelessness?

If you have been homeless for over a year, on four separate occasions in the last three years, or if you have children in the household we want to help. Click here to complete the form and we will reach out. 
transformation park image

local services & resources

Click here to access partner links. Learn more about the services they provide, as well as detailed information about how to provide meaningful support through donating to local efforts.

resource links

2-1-1 (emergency assistance & resources)
Catholic Charities of the Texas Panhandle (Food and resources)
Coming Home (Street Outreach and homeless resources)
Cornerstone outreach center (food, counseling, and relief services)
faith city (sheltering services)
family support services (domestic violence shelter and resources)
Guyon Saunders Resource Center (low-barrier day shelter)
Martha's Home (women's shelter)
panhandle behavioral health alliance (mental health & Addiction resources)
panhandle community services (resources)
the salvation army (sheltering services)
Transformation Park (Sheltering services and transitional housing)

Resources & Guidance faqs

For those who are currently experiencing homelessness, Coming Home provides outreach services to those in Amarillo. Outreach services can connect individuals with local resources including day shelter, night-time shelters, food, and medical assistance. If you’re experiencing homelessness and in need resources or would like to speak with an Outreach Case Manager, please contact Coming Home by calling 806-378-3098.

During severe winter conditions, Amarillo Emergency Shelters provide warmth and safety. Amarillo City Transit offers free transportation to shelters when temperatures drop below 38°F. Inform the driver if you’re heading to a warming center (GSRC, Faith City, Salvation Army).

Day Shelters:
Night Shelters:

The City of Amarillo does not have funding available to assist with water or other utility bills. Occasionally, Panhandle Community Services (806) 373-8389 or 2-1-1 will have funding to offer this assistance. 

Transformation Park is a nonprofit transitional housing facility that aims to address the rising homeless population in Amarillo. The project, funded by local churches, businesses, and City of Amarillo will provide shelters, resources and support to our local unsheltered population. For more information visit their website at mytransformationpark.com

CARE Program

The CARE Program provides one-time assistance to homeowners in making critical repairs to conditions in their homes that cause imminent danger to human life, health, or safety. Eligibility is determined by homeowner income and home type.

The CARE Program is currently not accepting any applications. 

The CARE Program provides one-time assistance to homeowners in making critical home repairs. Eligibility is determined by homeowner income and the type of home. For more information, contact 806-378-5208. 

Rental Assistance FAQs

To contact the rental assistance program, email housing@amarillo.gov.

Visit AffordableHousing.com for a listing of affordable rental properties in Amarillo. This site includes properties that are listed by the owner or property management group.

We have a list of active landlords who participate with the Housing Choice Voucher program. You may pick up that list at the Simms Municipal Building located at 808 S Buchanan in the Community Development Department.

TBRA stands for Tenant-Based Rental Assistance. It is a program that provides rental assistance to eligible low-income individuals and families in Amarillo. The City of Amarillo administers the TBRA program to help households afford safe and decent housing by subsidizing a portion of their monthly rent.

This program isn’t currently accepting applications. 

Rapid Re-housing is a program that helps individuals and families experiencing homelessness find stable housing quickly. Community Development works with community agencies to identify qualified households. Rapid Re-housing provides short-term rental assistance, case management, and supportive services to help them regain independence.

This program is not currently accepting applications. 

HCV is a federal program that supports low-income families, the elderly, and the disabled in finding safe affordable housing. It allows participants to choose their housing, with the Amarillo Housing Authority providing a housing subsidy directly to the landlord.

The “Wait List” is a system managed by the Amarillo Housing Authority through a lottery. It assigns Housing Choice Vouchers based on availability. Due to high demand, and waiting periods are common.

Applicants can view their housing wait list status online by clicking here. 

Select A Language to Translate This Page

About Translations on Amarillo.gov

The City of Amarillo offers translations of content on Amarillo.gov through the Google Translate web translator (translate.google.com). Because Google Translate is an external service, the City does not control the quality or accuracy of translated content. As a result, some translations may contain inaccuracies, and there may be issues with the appearance of translated pages, including errors in images.

If you encounter incorrect or substandard translations, you can help improve them by contributing better translations using Google Translate:

  1. Hover over any text containing an error, and a pop-up box will appear.
  2. Click “Contribute a better translation.”
  3. Double-click the area of the pop-up that says “Click a word for alternative translations, or double-click to edit directly.”
  4. Make your edits directly in the text box.
  5. Press “Contribute” to submit your suggested changes.

For more information on contributing to Google Translate, visit Google Translate’s help page.

Please note that the City of Amarillo does not control the process by which contributed translations are incorporated into Google Translate.

The City of Amarillo is dedicated to enhancing the accessibility and multilingual content available on our website.

City of Amarillo: Property Taxes Rebated Per Year by Agreement Type 

Overview 

The chart shows the dollar amounts of property taxes rebated per year over the last five fiscal years, broken down by agreement type. There were no Chapter 380 property tax rebates in the first two years listed. The total amount increased slightly each year, with a more significant increase in the most recent year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Chapter 311 

$533,080 

$547,426 

$574,947 

$591,249 

$821,350 

Chapter 380 

$0 

$0 

$37,387 

$39,172 

$61,013 

Presentation 

The bar chart shows the amount of property taxes rebated in the past five fiscal years, broken down by agreement type. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount rebated. For each fiscal year there is vertical column, comprised of two stacked columns, each of which representing the different agreement types. 

City of Amarillo: Number of Tax Abatements Granted Per Year 

Overview 

The chart shows the number of businesses that received a tax abatement from the City of Amarillo in the past five fiscal years. The 2020/21 and 2021/22 fiscal years each had four active abatements, 2022/23 had five, and 2023/24 and 2024/25 each had seven. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Active Abatements Per Year 

4 

4 

5 

7 

7 

Presentation 

The bar chart shows the number of businesses that received a tax abatement from the City of Amarillo in the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the number of active abatements each year. Each year has one column, with the height indicating number of active abatements in that year.

Amount of Taxes Abated Per Year 

Overview 

The chart shows the dollar amounts abated over the past five fiscal years from Chapter 312 tax abatement agreements. Each fiscal year shows a larger dollar amount abated, with minor growth over the first three years, a higher increase in the fourth year, and minor growth again in the fifth year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Taxes Abated by City of Amarillo 

$510,061 

$623,017 

$679,849 

$965,261 

$1,143,899 

Total Abated by All Entities Including City of Amarillo 

$1,569,512 

$1,926,332 

$2,103,099 

$2,884,936 

$2,959,496 

Presentation 

The bar chart represents the amount of taxes abated over the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount abated. The bar representing taxes abated by the City of Amarillo is sightly offset to the side of the bar representing the amount abated by all participating tax entities for each fiscal year. This shows that the amount abated by the City of Amarillo is a part of the total amount abated by all entities.

City of Amarillo: Taxes Rebated Per Year by Type 

Overview 

This chart shows the dollar amounts rebated by the City of Amarillo from economic development incentive agreements over the past five fiscal years. Each year is broken down by rebate type, including property tax rebates, hotel occupancy tax rebates, and sales tax rebates. Each fiscal year shows a slight increase in total dollars rebated, with a more drastic increase in the most recent fiscal year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Property Tax Rebates 

$533,080 

$547,426 

$612,334 

$630,421 

$882,363 

Hotel Occupancy Tax Rebates 

$686,747 

$753,112 

$794,828 

$871,423 

$808,348 

Sales Tax Rebates 

$0 

$21,046 

$55,528 

$45,881 

$368,716 

 

Presentation 

The bar chart represents the amount rebated by the City of Amarillo for each type of tax rebate over the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount rebated. The different rebate types are stacked vertically in each fiscal year, with the height representing the total dollar amount rebated.