Identify, procure, implement, and support the highest value technologies and services
for the City of Amarillo, its citizens, and employees.
It is the vision of the Information Technology Department to:
Provide exceptional customer service.
Provide a secure, reliable and efficient computing environment.
Be responsible stewards of resources.
Be the regional technology leader and employer of choice.
Core Values: S.E.R.V.I.C.E
Stewardship - Responsible stewards of the resources entrusted to us.
Excellence - Adhering to the highest standards, even in the face of adversity.
Reliability - Providing dependable services and solutions to meet our customers’ needs.
Value - Solutions derived from a balance of quality, cost, and usability.
Innovation - Employing creative ideas and evolving technologies to exceed expectations.
Customer Focused - Firmly committed to the success of our customers.
Efficiency - Increasing productivity while minimizing effort.
Customer S.E.R.V.I.C.E Pledge
We will make the Information Technology Department the model for excellent
customer service and treat all customers with courtesy and respect. We will take
responsibility for any problem that is within our power to resolve and maintain a
positive and professional attitude.