The City of Amarillo is upgrading to a new utility billing system that will launch this spring 2026. This new platform will offer easy ways to pay your utility bill and monitor your water usage.
Follow this page to stay informed every step of the way.
- CONTACT INFORMATION
- waterbill@amarillo.gov
- 806-378-3030
- Chat with an Agent
-
Mailing Address:
City of Amarillo
Utility Billing Department
PO Box 100
Amarillo, TX 79105 -
In-Person
Amarillo City Hall
623 S Johnson St
Suite 1200
Amarillo, TX 79101
New Utility Billing Experience
When Is the New System Launching?
The new system is scheduled to go live spring 2026. Watch for launch details and instructions here, on social media, via email, and on your city bills.
Why the Change?
We’re upgrading to deliver:
- A more modern, user-friendly online experience
- Easier access to account and billing information
- Water usage data
- Flexible payment features and scheduling
- Stronger security and faster service
- Customer service enhancements
All without changing how you receive or use your current utility service.
What’s Changing?
Old | New |
| Account number | Your account number will change – the new number will appear on your bill (starting April 2026) |
| Online login | The new system will require you to create a new login |
| Interface | Cleaner, mobile-friendly design |
| Billing history | Your billing history will not initially be available on the new system. Historic bills will be available through Customer Service and will be added to the system in phases. We appreciate your patience as we transition systems. |
What Do I Need to Do?
For your FIRST BILL (mailed in April) in the new system, you will need to:
- Register your new online account and make a one-time payment. After which you can set automatic payments going forward, or
- Make a one-time payment by phone at 806-576-1932, or
- Pay in person at City Hall.
The First Bill in the the new system will be mailed to all Utility Billing Customers, even if you had previously been paperless.
Logging into the New System Starting March 31
Step-by-step instructions will be available here when the system launches. Once you receive a bill with your new Account Number, you will use that to register.
- You will need the new Account Number listed on the bill, your Phone Number or Drivers License Number listed on your account, and Zip Code of the Mailing Address to create your new online profile.
- New Account Number will be on your new bill starting in April.
- Set your preferences for auto-pay, paperless billing, and alerts.
More Ways to Pay
The new system gives you more ways to pay:
- Make a one-time payment
- Schedule recurring payments
- Pay multiple accounts in one place
- Sign up for paperless billing and email notifications
- Continue paying in person, by mail, or over the phone — those options stay the same
Stay Informed
More details will be shared in the coming months.