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Hiring & Training

If you’re looking to be a first responder with a challenging and rewarding career helping others in times of emergency, consider becoming an Emergency Communications Specialist with the AECC. Here’s how you can get started:

  • CONTACT INFORMATION
  • For Emergencies:
    Dial 9-1-1
  • For Non-Emergencies:
    806-378-3038

Become an Emergency Communications Specialist (9-1-1 Call-taker/Dispatcher)

  • Apply
    • Submit your application online. Make sure you provide a valid email address. Important information will be sent to that email once your application is reviewed.
  • Take the Criticall Exam
    • The Criticall Exam is sent to each applicant via email and must be passed before moving forward in the application process. Once you complete the exam, AECC Administration will contact you with the results and the next steps. If you don’t pass the exam, you are disqualified from moving forward in the application process of the most upcoming academy. You will be eligible to re-apply and re-test for the following AECC Training Academy.
  • Background Intake | TCOLE Personal History Statement
    • Applicants eligible to move forward once the Criticall exam has been passed are required to complete a TCOLE Personal History Statement Packet that is sent to the applicant via email.
    • Applicants will be contacted to schedule an appointment where all required documents are reviewed with the TCOLE Packet.
  • Background Investigation
    • The background investigation includes a truth analysis and fingerprinting to ensure all applicants meet the necessary standards and qualifications.
  • Panel Interview
    • AECC will schedule a Panel Interview with the applicant to asses suitability for the role.
  • Psych Evaluation
    • Applicants undergo a psychological evaluation to ensure fit for the job.

Once you’ve successfully completed these steps, you’ll enter the AECC Training Academy, where you’ll receive all the necessary training to become a certified Emergency Communications Specialist.  

Amarillo Emergency Communications Center Training Academy

The AECC Training Academy provides all the necessary training, certifications, and state licensing for each trainee.
  • Classroom Training (7 weeks)
    • AECC Policy and Procedures
    • Customer Service
    • Missing Kids
    • Geography
    • TCIC/NCIC
    • Call Event Type Scenarios
    • Dispatch Tools
    • Court Preparation
    • International Academies of Emergency Dispatch Protocol (Police, Fire, and Medical) – Certifications received upon completion
    • TEEX Course – State of Texas licensing course required before becoming TCOLE licensed – State license received upon passing state exam
  • Hands-on Call-Take Training (4-6 weeks)
    • You’ll be placed with a trainer to apply your certifications, licensing, and call-take/dispatch skills to real calls.
    • There are three phases of hands-on training that you must complete to work independently.
 

want to learn more?

Contact the AECC Training Coordinator to set up a time for observation or a tour of the Amarillo Emergency Communications Center.

Robin Malatesta

Training Coordinator

806-378-9035

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City of Amarillo: Property Taxes Rebated Per Year by Agreement Type 

Overview 

The chart shows the dollar amounts of property taxes rebated per year over the last five fiscal years, broken down by agreement type. There were no Chapter 380 property tax rebates in the first two years listed. The total amount increased slightly each year, with a more significant increase in the most recent year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Chapter 311 

$533,080 

$547,426 

$574,947 

$591,249 

$821,350 

Chapter 380 

$0 

$0 

$37,387 

$39,172 

$61,013 

Presentation 

The bar chart shows the amount of property taxes rebated in the past five fiscal years, broken down by agreement type. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount rebated. For each fiscal year there is vertical column, comprised of two stacked columns, each of which representing the different agreement types. 

City of Amarillo: Number of Tax Abatements Granted Per Year 

Overview 

The chart shows the number of businesses that received a tax abatement from the City of Amarillo in the past five fiscal years. The 2020/21 and 2021/22 fiscal years each had four active abatements, 2022/23 had five, and 2023/24 and 2024/25 each had seven. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Active Abatements Per Year 

4 

4 

5 

7 

7 

Presentation 

The bar chart shows the number of businesses that received a tax abatement from the City of Amarillo in the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the number of active abatements each year. Each year has one column, with the height indicating number of active abatements in that year.

Amount of Taxes Abated Per Year 

Overview 

The chart shows the dollar amounts abated over the past five fiscal years from Chapter 312 tax abatement agreements. Each fiscal year shows a larger dollar amount abated, with minor growth over the first three years, a higher increase in the fourth year, and minor growth again in the fifth year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Taxes Abated by City of Amarillo 

$510,061 

$623,017 

$679,849 

$965,261 

$1,143,899 

Total Abated by All Entities Including City of Amarillo 

$1,569,512 

$1,926,332 

$2,103,099 

$2,884,936 

$2,959,496 

Presentation 

The bar chart represents the amount of taxes abated over the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount abated. The bar representing taxes abated by the City of Amarillo is sightly offset to the side of the bar representing the amount abated by all participating tax entities for each fiscal year. This shows that the amount abated by the City of Amarillo is a part of the total amount abated by all entities.

City of Amarillo: Taxes Rebated Per Year by Type 

Overview 

This chart shows the dollar amounts rebated by the City of Amarillo from economic development incentive agreements over the past five fiscal years. Each year is broken down by rebate type, including property tax rebates, hotel occupancy tax rebates, and sales tax rebates. Each fiscal year shows a slight increase in total dollars rebated, with a more drastic increase in the most recent fiscal year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Property Tax Rebates 

$533,080 

$547,426 

$612,334 

$630,421 

$882,363 

Hotel Occupancy Tax Rebates 

$686,747 

$753,112 

$794,828 

$871,423 

$808,348 

Sales Tax Rebates 

$0 

$21,046 

$55,528 

$45,881 

$368,716 

 

Presentation 

The bar chart represents the amount rebated by the City of Amarillo for each type of tax rebate over the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount rebated. The different rebate types are stacked vertically in each fiscal year, with the height representing the total dollar amount rebated.