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Coming Home

Finding Lasting Solutions to Homelessness

Meeting People Where They Are.

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Welcome to Coming Home – Amarillo’s Homeless Outreach and Supportive Housing Program.

Our dedicated team works with individuals experiencing homelessness to navigate the journey toward stability — from outreach and emergency support to long-term case management.

We meet people where they are, both physically and emotionally, and walk alongside them every step of the way.

Coming Home Services​​

Coming Home offers a wide range of services designed to meet people where they are and support them on the path to long-term stability. Whether someone is living on the street, in an emergency shelter, or transitioning out of homelessness, our team works alongside each person to provide individualized support grounded in dignity, compassion, and evidence-based practice.

Street Outreach

Our Outreach Team engages individuals who are unsheltered or living in places not meant for human habitation, such as streets, encampments, or vehicles. We offer essential supplies, transportation to shelter, and connections to vital resources like ID assistance, mental health care, and housing services.

Housing Navigation

Housing Navigators assist individuals in locating, applying for, and securing safe, stable housing. They guide clients through the entire process—from completing housing applications to preparing for move-in day.
The Coming Project in Amarillo Image Thumbnail

Case Management & Housing Support Services

Our Case Managers provide ongoing support to clients after they move into housing. Through regular home visits and personalized case plans, we help individuals stabilize, grow, and ultimately achieve self-sufficiency.

Mental Health Initiative

Our Mental Health Case Manager and Peer Support Specialist provide compassionate care to clients experiencing mental illness. We offer intensive case management, crisis intervention, and connection to psychiatric and therapeutic services.

Eligibility & Referrals

Most services are available to individuals who are currently experiencing homelessness, living in a place not meant for habitation, exiting a jail, a hospital, or a shelter without stable housing, or are at-risk of homelessness.

About coming Home

Welcome to Coming Home – Amarillo’s Homeless Outreach and Supportive Housing Program

The Coming Home Program was established by the City of Amarillo in 2018 in response to chronic and unsheltered homelessness. We are a multidisciplinary team of outreach workers, case managers, housing navigators, peer support specialists, and mental health professionals committed to walking with individuals on their path from homelessness to stability. We serve individuals in Amarillo who are:

  • experiencing unsheltered or chronic homelessness,
  • living in a shelter or places not meant for habitation,
  • facing complex barriers such as mental illness, substance use, or justice involvement; and
  • in need of coordinated care and housing support.

Our approach is rooted in compassion, dignity, and evidence-based practices. We engage people where they are in shelters, on the streets, and in encampments to build trust and connect them to vital resources, shelter, healthcare, and hope.

What makes Coming Home different

We provide comprehensive, wrap-around support that meets individuals where they are — offering assistance at every stage of their journey. From outreach and housing navigation to supportive housing case management and mental health services, our team walks alongside each person to help them overcome barriers, build stability, and achieve long-term self-sufficiency. Our approach is rooted in compassion, collaboration, and respect for each person’s unique path toward healing and independence.

We understand that everyone’s journey is different and tailor our approach to each individual.

We work hand-in-hand with local shelters, healthcare providers, mental health agencies, and landlords.

We track outcomes, measure progress, and adapt our services based on what works.

Join Coming Home

Whether you’re a landlord, service provider, concerned citizen, or someone in need of support, we invite you to be part of the solution. Together, we can create a community where no one is left behind.

Transportation & Access Partnerships

Provides day-by-day local transportation for people with disabilities who are certified with Amarillo City Transit (ACT).

We help eliminate transportation barriers through community partnerships and emergency support. For the remainder of 2025, riders with HMIS IDs can utilize a free bus pass through our Transit Access Partnership. Click here to learn more.

View the Transit Access Partnership Media Release.

Coming Home Program faqs

Coming Home is an outreach and supportive housing program initiated by the City of Amarillo Community Development Department in 2018. It serves individuals and families facing homelessness, providing support, resources, and assistance to empower them toward greater wellness and self-sufficiency. Coming Home has grown along with expanding its reach and impact to become a significant resource for the community.

Outreach services can connect individuals with local resources, including day shelter, night-time shelters, food, and medical assistance. If you’re experiencing homelessness and in need of resources or would like to speak with an Outreach Case Manager, contact Coming Home by filling out the Request Help form or calling 806-378-3098.

The Coming Home program is for those who are currently experiencing homelessness. For information about the program, or to sign up, please contact the Community Development Department at 806-378-3098. 

If you’re experiencing homelessness and in need of resources or would like to speak with an Outreach Case Manager, contact Coming Home by filling out the Request Help form or calling 806-378-3098.

Coming Home accepts donations to support individuals and families in need. Whether it’s basic furniture, household items, or assistance with securing vital identification, your donations play a crucial role. If you’d like to contribute, you can donate through our online portal.

For Coming Home program inquiries, contact Justin Ward, the Coming Home Program Coordinator, at Justin.Ward@amarillo.gov or by calling 806-3098. 

Coming Home Partners & Board

Partners of the Coming Home Program and 501(c)3 Information

Partners of the Coming Home Program is a nonprofit fundraising arm aimed at identifying and bridging funding gaps to support and enhance the services provided by Coming Home. Through collaborative partnerships, innovative fundraising strategies, and community involvement, this initiative will expand the reach and impact of Coming Home in Amarillo. 

Coming Home Board Members
  • Amanda Barrera
  • Annabelle Estrada
  • Melodie Graves 
  • Juan Maldonado
  • Mary K. Saied-Olsen
  • Ken Neeley 
  • Alysia Cordova
  • Justin Ward

Success Stories/Impact

Since 2018, the Coming Home program has:

 

“Before Coming Home, I had no hope. Now I’m sober, in school, and have a place to call my own. They never gave up on me — even when I gave up on myself.”

— Amy, Program Graduate

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The City of Amarillo is dedicated to enhancing the accessibility and multilingual content available on our website.

City of Amarillo: Property Taxes Rebated Per Year by Agreement Type 

Overview 

The chart shows the dollar amounts of property taxes rebated per year over the last five fiscal years, broken down by agreement type. There were no Chapter 380 property tax rebates in the first two years listed. The total amount increased slightly each year, with a more significant increase in the most recent year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Chapter 311 

$533,080 

$547,426 

$574,947 

$591,249 

$821,350 

Chapter 380 

$0 

$0 

$37,387 

$39,172 

$61,013 

Presentation 

The bar chart shows the amount of property taxes rebated in the past five fiscal years, broken down by agreement type. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount rebated. For each fiscal year there is vertical column, comprised of two stacked columns, each of which representing the different agreement types. 

City of Amarillo: Number of Tax Abatements Granted Per Year 

Overview 

The chart shows the number of businesses that received a tax abatement from the City of Amarillo in the past five fiscal years. The 2020/21 and 2021/22 fiscal years each had four active abatements, 2022/23 had five, and 2023/24 and 2024/25 each had seven. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Active Abatements Per Year 

4 

4 

5 

7 

7 

Presentation 

The bar chart shows the number of businesses that received a tax abatement from the City of Amarillo in the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the number of active abatements each year. Each year has one column, with the height indicating number of active abatements in that year.

Amount of Taxes Abated Per Year 

Overview 

The chart shows the dollar amounts abated over the past five fiscal years from Chapter 312 tax abatement agreements. Each fiscal year shows a larger dollar amount abated, with minor growth over the first three years, a higher increase in the fourth year, and minor growth again in the fifth year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Taxes Abated by City of Amarillo 

$510,061 

$623,017 

$679,849 

$965,261 

$1,143,899 

Total Abated by All Entities Including City of Amarillo 

$1,569,512 

$1,926,332 

$2,103,099 

$2,884,936 

$2,959,496 

Presentation 

The bar chart represents the amount of taxes abated over the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount abated. The bar representing taxes abated by the City of Amarillo is sightly offset to the side of the bar representing the amount abated by all participating tax entities for each fiscal year. This shows that the amount abated by the City of Amarillo is a part of the total amount abated by all entities.

City of Amarillo: Taxes Rebated Per Year by Type 

Overview 

This chart shows the dollar amounts rebated by the City of Amarillo from economic development incentive agreements over the past five fiscal years. Each year is broken down by rebate type, including property tax rebates, hotel occupancy tax rebates, and sales tax rebates. Each fiscal year shows a slight increase in total dollars rebated, with a more drastic increase in the most recent fiscal year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Property Tax Rebates 

$533,080 

$547,426 

$612,334 

$630,421 

$882,363 

Hotel Occupancy Tax Rebates 

$686,747 

$753,112 

$794,828 

$871,423 

$808,348 

Sales Tax Rebates 

$0 

$21,046 

$55,528 

$45,881 

$368,716 

 

Presentation 

The bar chart represents the amount rebated by the City of Amarillo for each type of tax rebate over the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount rebated. The different rebate types are stacked vertically in each fiscal year, with the height representing the total dollar amount rebated.