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City Offices & Hours

This page provides information on the locations, hours, and contact details for various departments within the City of Amarillo.

City offices are closed on observed holidays, affecting administrative buildings and some city services. While services such as trash pickup may be impacted, essential services—including public safety officers, emergency responders, and critical infrastructure operations—will continue to operate as usual.

For specific service adjustments during holidays, please check with the relevant department.

Observed Holiday Schedule for City Offices: 

  • Veterans Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Good Friday
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day

City of Amarillo Directory

Amarillo City Hall

Address: 623 S Johnson St, Amarillo, TX 79101
Main Phone: 806-378-3000

City Hall houses multiple departments, which operate Monday through Friday from 8:00 am to 5:00 pm. Below are the departments, their floors, and contact details:

  • Vital Stats (1st Floor)
    806-378-9344

  • Human Resources/Benefits (1st Floor) 806-378-4294

  • Utility Billing (1st Floor)
    806-378-3030

  • Legal (3rd Floor) 806-378-3016

  • City Council Chambers (3rd Floor)

  • City Manager Office (3rd Floor) 806-378-3014

  • City Secretary Office (3rd Floor) 806-378-3014

  • Finance/Accounting (2nd Floor) 806-378-6202

  • Purchasing (1st Floor)
    806-378-3028

  • Office of Engagement & Innovation (3rd Floor)
    806-378-3014

civic center banner

Amarillo Civic Center

Address: 401 S. Buchanan St., Amarillo, TX 79101
Main Phone: 806-378-4297

The Box Office is open Monday through Saturday from 12:00 pm to 6:00 pm. If a ticketed event occurs on a Sunday or holiday, the Box Office will be open for sales that day.

Animal Management & Welfare

Animal Management & Welfare

Address: 3501 S Osage, Amarillo, TX 79118
Phone: 806-378-9032
Email: animals@amarillo.gov

Shelter Hours:

  • Tuesday to Friday: 10:00 am – 6:00 pm
  • Saturday: 10:00 am – 5:00 pm
  • Closed Sundays, Mondays, and City Holidays
Amarillo Fire Administration Building

Amarillo Fire Administration

Address: 310 S Van Buren, Amarillo, TX 79101

Phone:

Emergency: 9-1-1

Non-Emergency: 806-378-9360

Amarillo Police Dept Building

Amarillo Police Department

Address: 200 SE 3rd Avenue, Amarillo, TX 79101
Hours: Monday – Friday, 8:00 am – 5:00 pm
Non-Emergency Phone: 806-378-3038
Emergency: 9-1-1

Amarillo Globe News Center Image

Globe News Center

Address: 500 S. Buchanan St., Amarillo, TX 79101
Main Phone: 806-378-4297

Municipal Courts

Municipal Court

Address: 201 SE 4th Avenue, Amarillo, TX 79101
Hours: Monday – Friday, 8:00 am – 5:00 pm
Phone: 806-378-3082
Email: citycourt@amarillo.gov

Parks Administration Building

Parks & Recreation administration

Address: 509 S Johnson, Amarillo, TX 79101
Hours: Monday – Friday, 8:00 am – 5:00 pm
Phone: 806-378-3036

Public Health Dept Building

Public Health Department

Address: 850 Martin Road, Amarillo, TX 79107
Hours: Monday – Thursday, 7:30 am – 6:00 pm
Phone: 806-378-6300

Downtown Library Entrance

Public Library

Address: 413 SE 4th, Amarillo, TX 79101
Phone: 806-378-3054

Hours:

  • Monday – Thursday: 9:00 am – 7:30 pm
  • Friday – Saturday: 9:00 am – 6:00 pm
  • Sunday: 2:00 pm – 6:00 pm

Additional Branches:

  • Southwest Branch: 6801 W 45th, Amarillo, TX 79109 | 806-359-2094
  • East Branch: 2232 E 27th, Amarillo, TX 79103 | 806-342-1589
  • North Branch: 1500 NE 24th, Amarillo, TX 79107 | 806-381-7931
  • Northwest Branch: 6100 SW 9th, Amarillo, TX 79106 | 806-359-2035
Simms Municipal Building

Simms Building

Address: 808 S Buchanan St, Amarillo, TX 79101
Main Phone: 806-378-9334

The Simms Municipal Building houses various departments with most operating Monday through Friday from 8:00 am to 5:00 pm. Below are the departments, their locations, and contact details:

  • Office of Emergency Management 806-378-3004

  • Emergency Communications Center

  • Community Development (1st Floor) 806-378-3098

  • City Marshal (South entrance of Simms Building) 806-378-6517

  • Building Safety (1st Floor)
    806-378-3041

  • Environmental Health (2nd Floor) 806-378-9472

  • Public Works (2nd Floor)
    806-378-6000

  • Planning (2nd Floor) 806-378-6290

  • Capital Projects & Development (2nd Floor) 806-378-9334

  • Metropolitan Planning Organization (2nd Floor) 
    806-378-4219
Transit Entrance image

Transit multimodal transfer station

Address: 509 S Bowie St, Amarillo, TX 79106
Station Hours: Monday – Saturday, 8:00 am – 5:00 pm
Phone: 806-378-3095

WIC Main Office Building

WIC main Office

Address: 411 S Austin St, Amarillo, TX 79106
Phone: 806-371-1119
Fax: 806-342-1577

Office Hours:

  • Monday – Friday: 9:00 am – 5:30 pm
  • 1st, 3rd, & 5th Saturday of the month: 8:30 am – 3:45 pm

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City of Amarillo: Property Taxes Rebated Per Year by Agreement Type 

Overview 

The chart shows the dollar amounts of property taxes rebated per year over the last five fiscal years, broken down by agreement type. There were no Chapter 380 property tax rebates in the first two years listed. The total amount increased slightly each year, with a more significant increase in the most recent year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Chapter 311 

$533,080 

$547,426 

$574,947 

$591,249 

$821,350 

Chapter 380 

$0 

$0 

$37,387 

$39,172 

$61,013 

Presentation 

The bar chart shows the amount of property taxes rebated in the past five fiscal years, broken down by agreement type. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount rebated. For each fiscal year there is vertical column, comprised of two stacked columns, each of which representing the different agreement types. 

City of Amarillo: Number of Tax Abatements Granted Per Year 

Overview 

The chart shows the number of businesses that received a tax abatement from the City of Amarillo in the past five fiscal years. The 2020/21 and 2021/22 fiscal years each had four active abatements, 2022/23 had five, and 2023/24 and 2024/25 each had seven. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Active Abatements Per Year 

4 

4 

5 

7 

7 

Presentation 

The bar chart shows the number of businesses that received a tax abatement from the City of Amarillo in the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the number of active abatements each year. Each year has one column, with the height indicating number of active abatements in that year.

Amount of Taxes Abated Per Year 

Overview 

The chart shows the dollar amounts abated over the past five fiscal years from Chapter 312 tax abatement agreements. Each fiscal year shows a larger dollar amount abated, with minor growth over the first three years, a higher increase in the fourth year, and minor growth again in the fifth year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Taxes Abated by City of Amarillo 

$510,061 

$623,017 

$679,849 

$965,261 

$1,143,899 

Total Abated by All Entities Including City of Amarillo 

$1,569,512 

$1,926,332 

$2,103,099 

$2,884,936 

$2,959,496 

Presentation 

The bar chart represents the amount of taxes abated over the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount abated. The bar representing taxes abated by the City of Amarillo is sightly offset to the side of the bar representing the amount abated by all participating tax entities for each fiscal year. This shows that the amount abated by the City of Amarillo is a part of the total amount abated by all entities.

City of Amarillo: Taxes Rebated Per Year by Type 

Overview 

This chart shows the dollar amounts rebated by the City of Amarillo from economic development incentive agreements over the past five fiscal years. Each year is broken down by rebate type, including property tax rebates, hotel occupancy tax rebates, and sales tax rebates. Each fiscal year shows a slight increase in total dollars rebated, with a more drastic increase in the most recent fiscal year. 

Values 

Numerical values presented on the image: 

 

Fiscal Year 2020/2021 

Fiscal Year 2021/2022 

Fiscal Year 2022/2023 

Fiscal Year 2023/2024 

Fiscal Year 2024/2025 

Property Tax Rebates 

$533,080 

$547,426 

$612,334 

$630,421 

$882,363 

Hotel Occupancy Tax Rebates 

$686,747 

$753,112 

$794,828 

$871,423 

$808,348 

Sales Tax Rebates 

$0 

$21,046 

$55,528 

$45,881 

$368,716 

 

Presentation 

The bar chart represents the amount rebated by the City of Amarillo for each type of tax rebate over the past five fiscal years. The horizontal axis shows each of the past five fiscal years and the vertical axis shows the dollar amount rebated. The different rebate types are stacked vertically in each fiscal year, with the height representing the total dollar amount rebated.