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Chat with Service Specialist

Live Chat

Chat live with a service representative beginning October 8th. Chat will be available during office hours Monday - Friday 8:00a.m to 5:00pm. 

You will be able to:

  • Transfer services from one address to another.
  • Final service


New Service

Customers are required to:

  • Fill out an application for service
  • Sign a service contract
  • Pay a security deposit for water, sewer, and/or solid waste disposal accounts

To establish service:

In Person: 601 S. Buchanan
Room 102

8:00 a.m. and 5:00 p.m.
Monday thru Friday

By Phone:  806-378-3030
By Mail: Complete the Application for Service


Mail the form along with your payment (do not send cash) for the required Security Deposit to:

City of Amarillo
Utility Billing Department
P.O. Box 100
Amarillo TX 79105-0100

IMPORTANT: Please provide a daytime telephone number so we can reach you should we have any questions about your application.


Security Deposit

The Amarillo Municipal Code requires a utility security deposit from each customer before service is established. For residential service a minimum deposit of fifty dollars ($50.00) is required. For commercial service a sum equal to twice the average monthly billing is required. The deposit will be applied to the customer’s final bill when services are discontinued.  A one-time service charge fee of twenty-five dollars ($25.00) will be added to the first months bill.

Please note: Commercial applicants need to call our office at (806) 378-3030 for the deposit amount.