|
The City of Amarillo Utility Billing
Department is responsible for establishing and maintaining customer utility
accounts. The department bills approximately 67,000 active accounts each
month for water, sewer and solid waste collection service provided by the
city. The Department's goal is to provide our customers with a high standard
of courteous and effective service responsive to the individual customer's
needs.
ESTABLISHING SERVICE
Customers are required to fill out an
Application, sign a Service Contract, and pay a security deposit for water,
sewer, and/or solid waste disposal accounts.
To establish service: (Select one of
the following)
- Come to the Utility Billing office
located at 509 SE 7th Avenue, Room 102 between 8:00 AM and 5:00 PM,
Monday through Friday. A customer service representative will help you
with the necessary paperwork to set up your account.
- Complete the
Application for Service
and the Service
Contract provided on our website and mail the form to:
City of Amarillo Utility Billing Department
PO Box 100
Amarillo, TX 79105-0100
- Apply through our Online Service for
New Accounts
IMPORTANT: Please provide a daytime
telephone number so we can reach you should we have any questions about your
application.
Security Deposit: The Amarillo
Municipal Code requires a security deposit from each customer when service
is established. For residential service a minimum deposit of thirty-five
dollars ($35.00) is required. For commercial service a sum equal to twice
the average monthly billing is required. The deposit is applied to the final
bill when service is discontinued.
OTHER SERVICES
Transfer of Service
If you plan a move within the city, call our office at 806/378-3030 before
you move and we will transfer your account without interrupting service. For
your protection, please provide your ID numbers so we can verify your
account.
Final Service
If you no longer need service, call 806/378-3030 so that we can close your
account when it is convenient for you. We will need your forwarding address
so that any deposit money not used to pay the final bill can be sent to you.
For your protection, please provide your ID numbers so we can verify your
account.
Emergency Service
Emergency service is available 24 hours a day, 7 days a week, 365 days a
year. If you need your water turned off because you have a leak or need to
make repairs, you want to report an apparent water main break in our system,
or you are having sewer problems call 806/378-3030 during working hours and
806/378-3019 after hours, weekends, and holidays.
Billing Inquiries
If you want to know the amount of your last payment, when it was paid,
how much you owe now, your payment due date, or if you have any further
questions or concerns about your bill, call 806/378-3030 and a customer
service representative will be glad to assist you.
BILL Information
To ensure accuracy in our billing process, meters are used to measure
water consumption for each account in our system. The meters are read
monthly to determine how much water each customer used during the month. The
volume of water used and a fixed monthly service charge based on meter size
is the basis for calculating the water and sewer portions of the monthly
bill.
A solid waste collection and disposal
charge also appears on each bill. Residential charges are based on the type
of residence. For example: single family, two or three family residences
with one meter, and others. Commercial rates are based on the size, type and
number of containers along with the frequency of pickup.
A monthly bill with the minimum meter
service charge and solid waste collection fee will be sent and is due even
if there is no water consumption.
Please refer to our Water and Sewer Rates
for more detailed information about rates and bill calculation.
EBILL - ELECTRONIC BILLING
Enroll here for Electronic Billing:
Stop paper statements
Receive an email reminder when your bill is issued
View, store, and pay your bill at one convenient location
Pay now, schedule a payment, or set up an automatic monthly draft on your
bank account or debit/credit card.
EBILL-Electronic
Billing
ACCOUNT PAYMENT METHODS
If you prefer to receive your bill by mail, we offer even more payment
options:
ONLINE: Pay with your Visa/Mastercard
or bank account
Make a One-time Payment
Payment Enrollment to save your utlity account and bank/credit card
information for easy access every month.
PHONE: Visa/Mastercard or bank account
1-800-424-9203
YOU WILL NEED YOUR 10-DIGIT ACCOUNT NUMBER
AND YOUR MAILING ZIP CODE FOR BOTH THESE OPTIONS.
NIGHT DEPOSITORY:
A night deposit drop box is located just outside the City Hall entrance
where you can drop off your payments (no cash, please) 24 hours a day.
MAIL:
Return the top portion of your bill along with your payment (by check or
money order, do not send cash) in the return envelope provided in the bill
you received to:
City of Amarillo, TX
PO Box 100
Amarillo, TX 79105-0100
BANK DRAFT:
There are two ways to arrange automatic payments:
To have your bank account automatically
drafted on the due date for the amount of your bill each month, fill out the
bank draft authorization form and return to us (along with a voided check or
deposit slip) at PO Box 100, Amarillo, TX 79105, or fax to 806-378-3026.
OR
Enroll in EBILL (see above) to manage your
automatic payments online.
DRIVE-THROUGH:
- All Amarillo National Bank locations
- WESTERN UNION: $1.00 fee added at
these locations
- United Supermarkets
- Fiesta Foods
- Taylor Furniture
- Mr. Payroll located in these Toot'n
Totem Stores:
- 1500 S Grand St
- 4600 S Washington St
- 7230 W 34th St
- 2601 W 3rd Ave
- 900 W 10th Ave
- 1400 Amarillo Blvd E
- 2621 Osage
- 2500 S Georgia St.
|
