Policies

Smoking Policies

Do not smoke. Smoking is prohibited by State Law Section 48:01 (up to $200 fine).

Food and Drink Policy
Do not eat or drink on the bus. Drinks brought on the bus must have a tightly secured cap or lid that screws on. You may bring your lunch box or groceries in sacks.

Designated Bus Stops

Buses will pick-up and drop-off passengers at designated bus stops only. All designated bus stops are clearly marked by an Amarillo City Transit bus stop sign.

Transfer Policy

Transfers are issued free to any fare paying passenger who must take more than one bus to reach a destination.

Only one transfer will be issued with each paid fare.  Ask the driver for a transfer when boarding the first bus.  When you board the connecting bus, give the transfer to the driver.

Transfers will not be issued to ride back to the original boarding point at a later time or to make a second trip on the same route.  Transfers have a time limit and will be accepted at the following locations:

  • SE. 3rd Avenue & Fillmore Street – Downtown Transfer Station
  • SW. 34th Avenue & Bell Street
  • W. I-40 & Credit Union Drive
  • SW. 45th Avenue & Georgia Street

If the bus is running behind schedule and you are uncertain if you will make your transfer on time, ask the driver.  The driver will radio the connecting bus and determine if other plans can be made to assist you with making the transfer.


Seatbelt Policy

Amarillo City Transit requires that all passengers wear a seatbelt while riding any Amarillo City Transit vehicle.
This policy affects both ambulatory passengers and persons in wheelchairs. Persons seated in the perimeter seating areas must wear a seatbelt when the bus is in motion. Persons in wheelchairs must allow the driver to secure their wheelchair and must wear a lap and shoulder belt.

There are two exceptions to this policy. The first exception includes infants or small children. If a person boards a bus carrying an infant or small child, they may hold the infant or small child in their lap while they are on the bus. The second exception would apply to a person that has a letter from a doctor stating it is physically or medically detrimental for a person to use a seatbelt.

If a person boards the bus and refuses to wear their seatbelt; refuses to allow you to secure their wheelchair; or refuses to wear the lap and shoulder belt while secured in the wheelchair securement area, call the dispatchers on the radio and ask for a supervisor. A supervisor will come out and explain the policy. If the supervisor is unable to resolve the situation, the Police Department will be contacted to escort the person off the bus.


Service Animal Policy

Service animals are welcome on board any Amarillo City Transit vehicle and facilities that are open to the public.
A service animal is any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself. No additional fee or deposit may be charged to transport service animals.

Emotional support dogs are not trained to perform specific tasks for passengers with disabilities; therefore support dogs are not considered service animals as defined in the Americans with Disabilities Act.

Amarillo City Transit is not responsible for the care or supervision of a service animal. Service animals that display vicious behavior towards other passengers, or otherwise prove a direct threat to the health and safety of others will be excluded from riding the vehicle. Amarillo City Transit shall not make assumptions about how a particular animal will behave; each situation must be considered individually.